Tours & Activities Management
PaxFlow is not another booking or reservation system. We are different. We provide the tools that Tour Operators need to manage their bookings once they are confirmed.
PaxFlow helps to streamline, automate and increase operational efficiency.
“The customer is happy to have full control over their booking.
It takes a lot of workload from customer support when the customer can reschedule their own booking.
This come in especially handy on days with bad weather when we have to cancel tours.
Customers love it! Customer experience (regardless of reseller) is much better when they don’t have to contact several companies to find out who can reschedule their booking.
“Paxflow was the main reason to pick up Bokun as booking system engine. We were looking for a resource management solution for 2 years. Paxflow covered most of our needs. After checking software such as Bookeo, Tourplan, Open destination, Redzy, Fareharbor, …. we found the right balance between costs and features. Paxflow “forces” you to use Sling for shift scheduling, another great tool we are using since December. Nowadays, we can say Paxflow centralized most of the needed daily works in one place.”
Enable your customers to independantly manage their bookings, important details and ensure they have access to their trip in a few clicks.
Chat with your customers directly via the customer portal and have all the booking information pulled through so you don’t waste time searching the details up.
Coordinate resources and inventory with our desktop fleet manager. Create availability schedules, organise your fleet by groups, types, departures and more.
Assign your fleet to departures, pick up assistance, maintenance or cleaning. Whether it’s buses, boats, vans, helicopters or spaceships, PaxFlow offers complete resource management for lots of different types of activities.
Deliver high quality customer support, with less manual work. With PaxFlow CRM insights, you can see all relevant information about a booking in a handy side bar as soon as your customer emails or calls.
Mass communication without mass choas, send out important information to a whole tour group, departure or certain bookings with our mass mailing tool.
Use the PaxFlow check in desk on our enroute application for smoother passenger arrivals.
For tours with pick up or drop off options, assign passengers to the relevant vehicle, driver or guide before departure.
Enable on the field staff to mark a passenger as a no show and send out a notification to the customer directly. With individual staff logins, drivers and guides can view important passenger info on the fly, take payments or cross sell products.
Manage your human resources, with less human resources.
Assign guides, drivers and support staff to specific departures, office shifts and field shifts. Display the upcoming staff schedules on dashboards, reports and in each user account.
Ditch the paper and create, store, import and manage all the documents you need for your daily operations in one place.
Publish information docs, tour itineraries, waivers, emergency policies and forms with the docs module.
Define which users can see can see what, keep your documents secure whilst letting your users focus on what is important to them.
Create the dashboards you want to view and monitor your metrics with custom reports. With the dashboard designer you can present useful information like availibilities, shift schedules, maps and live no show alerts.
Create reports to filter for the data you need. Check out our performance reports for a graphical overview of your operational data.
Present useful information such as availability, departures, shifts overview and much more.
Create and store documents required for your daily operations in one place, define which users can access certain documents.
Create custom reports to track metrics that matter to you, view, share or export them
Check passengers in, access important booking info, cross sell products, create bookings and take payments on the fly.
Create and store documents required for your daily operations in one place, define which users can access certain documents.
Share the location of departing tours with your customers whilst they await pick up and keep the office informed with tour departure process.
Send important information to a whole tour group, departure and staff in just a few clicks via email, SMS and more.
Offer your guests the ability to amend their booking independently and free up time for more sales or advanced queries.
Go paperless and ensure all your customers are good to go, before they arrive
See the booking data you need when a customer calls or emails. Be more informed with the daily passenger list and tour manifests overview.
Send out review follow up emails to customers, automated daily reports to the team and create filters to sort the you bookings by the info you need.
Automatically being your data from multiple systems into PaxFlow. Train your employees in one system instead of many.
PaxFlow connects the systems you need, into one system
Many more
Get in touch
Copyright 2020 @ PaxFlow by Origo hf. All rights reserved.
Borgartun 37, 105 Reykjavik, Iceland, Tel: +354 516-1000, Email: info@paxflow.is
