Customer Self Service Portal

Empower your customers with self service

Offer 24/7 Customer Support.

Personalise your own Customer Self Service portal in minutes and enable your customers to view, manage or amend their booking details. Deliver round the clock service without round the clock shifts.

Customer Self Service Portal

Enable your customers to independantly manage their bookings, important details and ensure they have access to their trip in a few clicks. 

Chat with your customers directly via the customer portal and have all the booking information pulled through so you don’t waste time searching the details up. 

Customer Self Service Portal

Enable your customers to independantly manage their bookings, important details and ensure they have access to their trip in a few clicks. 

Chat with your customers directly via the customer portal and have all the booking information pulled through so you don’t waste time searching the details up. 

What you can do with PaxFlow

All the tools you need to manage your operation with ease

Connect all your systems into one

Streamline back office operations

Enhance your customer satsifaction

Communication made simple

Resource management made very simple

You want to manage your resources in one view, schedule and assign according to your bookings. With PaxFlow, efficiently streamline and optimise your resource management.

Simplified communications

Whether it’s email, SMS or push notifications – we’ve got you covered. Save mass time with our mass mailing tool where you can contact whole tour groups or departures in two clicks. Create and use email templates to save all important time copy and pasting.

Simplified communications

Whether it’s email, SMS or push notifications – we’ve got you covered. Save mass time with our mass mailing tool where you can contact whole tour groups or departures in two clicks. Create and use email templates to save all important time copy and pasting.

Manage your human resources

Assign guides, drivers and support staff to specific departures, office shifts and field shifts. Display the upcoming staff schedules on dashboards, reports and in each user account.

Enroute Operations

Enable on the field staff to mark a passenger as a no show and send out a notification to the customer directly. With individual staff logins, drivers and guides can view important passenger info on the fly, take payments or cross sell products.

Enroute Operations

Enable on the field staff to mark a passenger as a no show and send out a notification to the customer directly. With individual staff logins, drivers and guides can view important passenger info on the fly, take payments or cross sell products.

Design your dashboards and custom reports

View the metrics that you need with PaxFlow dashboards. Ask your data the questions and let PaxFlow custom reports deliver the answers.