We’re excited to announce that we’ve teamed up with Bókun to exclusively offer all Pro customers a Customer Self-Service portal (PaxPortal) for free. PaxPortal Free for Tour Operators is now available on the Bókun App Store.
Used by tours and activities operators around the world, PaxPortal is a customer-facing tool where your guests can access and manage their bookings at any time of the day on their own, saving you hours of work every week!
Offering a customer-self service portal helps to enhance the customer experience of your guests from the moment of booking, right through to their arrival date. In addition to elevating customer experience, use of a customer self service portal like PaxPortal serves as a key part of reducing manual work for customer support agents.
By using PaxPortal, your customers can make changes to their booking online anytime and anywhere without having to send in a request and await a response some time later. With PaxPortal can:
- Open their booking
- Get an overview of their booked tours
- See all important details such as: date, time, number of pax booked and meeting point/ pick up location
- View or download their ticket
- Update their contact details (email + phone number)
- Change their pick up location
- View their pick up location
- Reschedule their booking/s to alternate date or time (subject to availability).
- Send a cancellation request
You can get started by installing PaxPortal Free from the Bókun App Store now!
A few benefits of using a customer self-service portal
Empower customers to manage their bookings
Give customers an easy and convenient way to access their bookings, update info, reschedule trips, request cancellations and so much more.
Save time & money with self-service
Free up your customer support team for more advanced requests or queries. With those saved hours, you can use it where it really matters and manage your business better alongside Bókun.
Communicate better with your customers
Post-booking matters just as much. Delight your customers from the moment they book and offer them a secure way to manage their bookings anytime and anywhere.